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      Back to home
      1. Donately Help Center
      2. Donations & Donors
      • About Donately
        • General Information
        • Pricing and Fees
      • Getting Started
        • Pricing and Fees
        • Platform Overview
      • Video Walk-Throughs and Guides
        • Video Tutorials
        • Webinar Replays
      • Dashboard Overview
        • Notifications
        • Team & Enterprise Plans
        • Account Settings
      • Donations & Donors
        • General
        • Emails
        • Donor Support
      • Donation Form
        • Recurring Giving Options
        • Customization
        • Donation Process
        • Overview
        • Style
        • Payments
        • Custom Fields
      • Campaigns
        • Customizations
        • General FAQ
        • Fundraisers and Donors
      • Payment Processing
        • Stripe & PayPal
        • General FAQ
      • Integrations
        • CRM Integrations
        • CMS Integrations
        • Email Integrations
        • Analytics
        • Automation
      • Text Engagement
        • General
      • Safety & Security
        • Fraud Prevention
      • Reported Dashboard Issues
        • General

      Donations & Donors

      Articles on transferring donations, donation data, donation notifications, editing recurring plans, & refunds.

      General

      • Importing Donors as 'Contacts' from one platform over to Donately
      • Can Donately help me find donors?
      • Create a donation manually
      • How do I clear "test" and/or $0, Cash/Check donations from the dashboard?
      • Failed Recurring Donation Notifications
      • How to Send Annual Tax Statements to Your Donors via Donately
      • Understanding Taxes for Personal Fundraisers
      See more

      Emails

      • Turn off Donately's donation receipt
      • Customizing the Donately donation receipt
      • Send Email to On Behalf Recipient
      • Custom Donation Notifications via Zapier

      Donor Support

      • Captcha issues when making donation?
      • How to make changes or update payment information for your recurring donation
      • Updating Credit Card Information for Recurring Donation(s)
      • Recurring Plan status guide
      • How to edit your fundraiser
      • How to activate your donor or fundraiser profile
      See more
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