Payments & payouts
Stripe, PayPal, fees and getting money to your bank account.
- Choose which emails your team gets
Route account notifications to specific team members, pick per-event or daily digest, and switch off the built-in fundraiser emails.
- Connect PayPal to accept PayPal donations
How to add PayPal as a payment method, what its statuses mean, and why PayPal on its own cannot take card donations.
- Connect Stripe to accept card donations
What Stripe is and why you need it, how to connect it from Settings, what Stripe asks you for and why, and what happens if you change accounts.
- Couldn't I just use Stripe or PayPal to save on costs? Why use Donately?
You could just use a payments processor, such as Stripe or PayPal, to process donations, but doing so risks creating a sub-optimal donor experience.
- Donation receipts: customise, replace or turn off
Add your own message to Donately's receipt, replace it with your own template, or switch receipts off per form or entirely. Plus what the receipt says for tax purposes.
- Downgrade or close your account
How to move to the Free plan yourself, what that does and does not stop, and how to ask for an account to be closed.
- Give your team access to your account
Invite a teammate, what an admin can do, how to hand off ownership, and how to remove someone.
- How do I know my information is secure?
Security influences everything we do at Donately. Our policy is to go above and beyond to make sure your information is secure.
- Test your donation form safely
Use a separate sandbox account, or put this account into test mode with Stripe test keys, then clean up afterwards.
- What if the country I reside in doesn't accept PayPal or Stripe, can I still fundraise on Donately?
Currently, in order to fundraise using Donately, you need to be able to set up a Stripe and/or PayPal account to link.
- What types of payments can be processed?
Donately allows for donations to be made via Credit Card or ACH (bank transfer).
- When will donations be transferred to my bank account?
Donations are immediately deposited into your Stripe account, less the applicable fees.